Strict Standards: Non-static method KBGlobalConfig::GetConfig() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/global.php on line 3

Strict Standards: Non-static method SystemType::Name() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBGlobalConfig.class.php on line 6

Strict Standards: Declaration of TTKBGlobalConfig::getAllowedCategories() should be compatible with KBGlobalConfig::getAllowedCategories($accessibleOnly = false) in /home/pbws/public_html/helpdesk/admin/functions/TTKBGlobalConfig.class.php on line 115

Strict Standards: Declaration of KBActiveRecord::smart_escape() should be compatible with ActiveRecord::smart_escape($string, $db = NULL) in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 59

Strict Standards: Declaration of KBActiveRecord::StaticQuery() should be compatible with ActiveRecord::StaticQuery($queryString, $db) in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 59

Strict Standards: Declaration of KBActiveRecord::FindAll() should be compatible with ActiveRecord::FindAll($className, $db = NULL, $inflectorClass = 'InflectorI...', $lazy = false) in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 59

Strict Standards: Declaration of KBActiveRecord::FindById() should be compatible with ActiveRecord::FindById($className, $id, $db = NULL, $inflectorClass = 'InflectorI...', $lazy = false) in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 59

Strict Standards: Declaration of KBActiveRecord::FindByAttributes() should be compatible with ActiveRecord::FindByAttributes($className, $attributes, $values, $db = NULL, $inflectorClass = 'InflectorI...', $lazy = true) in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 59

Strict Standards: Declaration of KBActiveRecord::FindFirstByAttributes() should be compatible with ActiveRecord::FindFirstByAttributes($className, $attributes, $values, $db = NULL, $inflectorClass = 'InflectorI...', $lazy = false) in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 59

Strict Standards: Declaration of KBActiveRecord::Find() should be compatible with ActiveRecord::Find($className, $whereClause, $db = NULL, $inflectorClass = 'InflectorI...', $lazy = false) in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 59

Strict Standards: Declaration of KBActiveRecord::FindCountByAttributes() should be compatible with ActiveRecord::FindCountByAttributes($className, $attributes, $values, $db = NULL, $inflectorClass = 'InflectorI...') in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 59

Strict Standards: Declaration of KBActiveRecord::FindCount() should be compatible with ActiveRecord::FindCount($className, $whereClause, $db = NULL, $inflectorClass = 'InflectorC...') in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 59

Strict Standards: Declaration of KBActiveRecord::FindJoin() should be compatible with ActiveRecord::FindJoin($className, $conditions, $joinClass, $leftField, $rightField, $db = NULL, $inflectorClass = 'InflectorC...', $lazy = false) in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 59

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/admin/includes/i18n.php on line 8

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/html.php on line 15

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBGlobalConfig::GetConfig() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/html.php on line 17

Strict Standards: Non-static method SystemType::Name() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBGlobalConfig.class.php on line 6

Strict Standards: Non-static method SystemType::Name() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/html.php on line 20

Strict Standards: Declaration of AC_Smarty::display() should be compatible with Smarty::display($resource_name, $cache_id = NULL, $compile_id = NULL) in /home/pbws/public_html/helpdesk/ac_global/classes/smarty.php on line 158

Strict Standards: Non-static method SystemType::Name() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/html.php on line 26

Strict Standards: Non-static method User::FindFromGlobalAuth() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/html.php on line 36

Strict Standards: Non-static method KBActiveRecord::Find() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 359

Strict Standards: Non-static method ActiveRecord::Find() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 34

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 557

Strict Standards: Non-static method KBGlobalConfig::GetConfig() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 390

Strict Standards: Non-static method SystemType::Name() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBGlobalConfig.class.php on line 6

Strict Standards: Non-static method KBActiveRecord::Find() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 397

Strict Standards: Non-static method ActiveRecord::Find() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 34

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 557

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 361

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

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Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method KBGlobalConfig::GetConfig() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 390

Strict Standards: Non-static method SystemType::Name() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBGlobalConfig.class.php on line 6

Strict Standards: Non-static method KBActiveRecord::Find() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 397

Strict Standards: Non-static method ActiveRecord::Find() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 34

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 557

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 361

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 390

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method KBGlobalConfig::GetConfig() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 390

Strict Standards: Non-static method SystemType::Name() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBGlobalConfig.class.php on line 6

Strict Standards: Non-static method KBActiveRecord::Find() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 397

Strict Standards: Non-static method ActiveRecord::Find() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 34

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 557

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 361

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 390

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method KBGlobalConfig::GetConfig() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 390

Strict Standards: Non-static method SystemType::Name() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBGlobalConfig.class.php on line 6

Strict Standards: Non-static method KBActiveRecord::Find() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 397

Strict Standards: Non-static method ActiveRecord::Find() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 34

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 557

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 361

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 390

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method KBGlobalConfig::GetConfig() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 390

Strict Standards: Non-static method SystemType::Name() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBGlobalConfig.class.php on line 6

Strict Standards: Non-static method KBActiveRecord::Find() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 397

Strict Standards: Non-static method ActiveRecord::Find() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 34

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 557

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

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Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

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Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method KBActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/function.php on line 453

Strict Standards: Non-static method ActiveRecord::FindById() should not be called statically in /home/pbws/public_html/helpdesk/modules/KB/includes/KBActiveRecord.class.php on line 13

Strict Standards: Non-static method ActiveRecord::smart_escape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 393

Strict Standards: Non-static method ActiveRecord::StaticQuery() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 396

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

Strict Standards: Non-static method ActiveRecord::smart_runtime_unescape() should not be called statically in /home/pbws/public_html/helpdesk/ac_global/activerecord/ActiveRecord.class.php on line 416

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KnowledgeBuilder

Top Level Category

Table of Contents

  1. Contents of Top Level Category
    1. ecommerce
    2. Web Hosting (Common web hostign issues and resolutions)
      1. Cpanel
      2. Email (Information about email accounts.)

Top Level Category

Parent category to all other categories

Choosing POP3 or IMAP for email access

You have two options for setting up your email client to access your email account hosted by Point B Web: POP3 or IMAP. The differences are explained below.

POP3: This method has the email client (Outlook, Outlook Express, etc.) connect to the server and automatically download copies of your emails into your local inbox on your computer. You can configure it to also remove the original messages from the server once they are downloaded. Usually there is a setting for having them removed X days after being downloaded. You can set this to any number of days. This is a good option if you want to keep the last 30 days or so of your emails on the server as a backup. Obviously when using POP3, the messages that are downloaded and subsequently removed from the server will not be accessible via webmail because the webmail client accesses the mail directly on the server. Sent messages are stored in a local "Sent Items" folder and any other user created folders are also stored locally. POP3 is a good option if you only access email from the same computer most or all of the time. It also controls your disk space usage because everything is (eventually) transferred to your local computer, where you can use your own local backup utilities to archive and backup your email files. POP3 also allows you to access your messages (already downloaded) offline because they are stored locally.

IMAP: This provides access to email messages directly on the server.Because of this, IMAP requires an internet connection to access your messages. Your server will show several basic folders: Inbox, Drafts, Sent and Trash. You can also create other folders on the server to organize your messages. Messages deleted from your inbox are sent to the trash folder and you need to empty that trash folder manually or configure your email client to empty it at certain intervals (if your email client provides that option). IMAP is best suited when you need to keep your messages on the server and available for access from multiple computers. The downside of keeping your emails stored on the server is that it will use the disk space quota on your hosting account. If you exceed the quota, you will no longer be able to send or receive email until space is cleared or your quota is increased. You will receive a warning message when you near your disk quota.

It is highly recommended that you do archive your older messages periodically to your local computer or network storage device. While we do have automated backups on our servers, sometimes things can go wrong and it is safer if you maintain your own backups as well for your own protection. This can be done be creating a local file (in Outlook usually a "Personal Folders .PST or .OST file). Create folders within that file to organize messages and then drag messages from your server-based folders to your local personal folders. This will create copies of those messages. You can then optionally delete the originals on the server to free up space on the server (don't forget to empty the trash). Having the messages (or copies of them) locally also allows you to access them offline.


See also:
How do I configure Outlook to send and receive email from my domain using POP3?
Configuring your domain's email using IMAP

Ken

Email can't be delivered to any mailboxes on your domain - things to check

One of the primary causes of email that is sent to you is that you have run out of disk space. When this happens, you can no longer receive email. You can login to your CPanel ( http://www.yourdomain.com/cpanel ) and in the left column, it shows your disk space used and available. You can click on the Disk Space Usage icon and from there, find out what folders & files are using the most space. To free up space, delete emails on the server via webmail (and purge trash folders) and use the File Manager in CPanel to delete unused files. You can also use an FTP application to manage/remove files.

If only one user can't send or recieve email the problem is most likey that their box exceeded it's limit. To change the limit go to Cpanel and manage mail >> manage email >> select the offending box >> and then increase the storage limit. This will allow them to get back into the mailbox and delete messages off the server. The admin then can come back and reset the limit either higher or the same. You can have no email storage size limits on all boxes but you risk having all boxes unable to send and receive if hosting quota is exceeded because of mass amounts of email being stored on the server. Employees should be trained to store email locally.

If you need more disk space, please contact sales@pointbweb.com and ask about upgrading your hosting package.

Ken

Uploading a file in the support system.

Currently, if you need to upload a file you will need to submit the ticket first. The confirmation screen will have a "view ticket" link.  Click that link and add the attachement. In summary, the ticket needs to be submitted first then you can add an attachment to the ticket.

 

Theresa

What are my options for Support and Maintenance?

As a client of Point B Web, you must either have an active Annual Maintenance and Support Agreement or us the Ad Hoc Support procedures (pay-as-you-go). More information and pricing can be found here: http://www.pbwsupport.com/maintenance.html
Ken

ecommerce

Taxes are not being applied to certain products

A very common problem in some versions of the X-Cart ecommerce system is that the taxes are not being applied to the product when purchased by a customer who the tax should apply to. The cause is a setting frequently misread or overlooked in the product details. You will see the tax in the list of taxes in the product details page (in the Admin), but the tax is not selected. See below:


The solution is simply to edit the product, select the tax rate(s) that apply and save.
Ken

Web Hosting

Common web hostign issues and resolutions

Email can't be delivered to any mailboxes on your domain - things to check

One of the primary causes of email that is sent to you is that you have run out of disk space. When this happens, you can no longer receive email. You can login to your CPanel ( http://www.yourdomain.com/cpanel ) and in the left column, it shows your disk space used and available. You can click on the Disk Space Usage icon and from there, find out what folders & files are using the most space. To free up space, delete emails on the server via webmail (and purge trash folders) and use the File Manager in CPanel to delete unused files. You can also use an FTP application to manage/remove files.

If only one user can't send or recieve email the problem is most likey that their box exceeded it's limit. To change the limit go to Cpanel and manage mail >> manage email >> select the offending box >> and then increase the storage limit. This will allow them to get back into the mailbox and delete messages off the server. The admin then can come back and reset the limit either higher or the same. You can have no email storage size limits on all boxes but you risk having all boxes unable to send and receive if hosting quota is exceeded because of mass amounts of email being stored on the server. Employees should be trained to store email locally.

If you need more disk space, please contact sales@pointbweb.com and ask about upgrading your hosting package.

Ken

How do I set up an email box?

Setting up a email box is easy!

Just watch this tutorial:

http://pbwsupport.com/helpdesk/tutorials/cpanel/POP3_Email.html 

 

 

Theresa

How do I create an email forwarder?

Creating  an email forwarder is easy!

Watch this video tutorial:

http://pbwsupport.com/helpdesk/tutorials/cpanel/Email_Forwarder.html

Theresa

Your email is being returned or rejected because it is blacklisted

Point B Web does everything we can to prevent, detect and eliminate both incoming and outgoing spam, however the unfortunate fact is that we live in a world where some people spend their time trying to find ways to break in and abuse other people's systems to send out spam. There are many ways they can do this (some listed below) and 100% prevention is not possible from a practical perspective, but we take all preventative measures available. Detection and Correction are addressed when we find out a breach has occurred. When this happens, it can have a cascading effect if not corrected right away - causing all client accounts on the server to be blacklisted.

If your email is being bounced or rejected with a message to the effect that your server has been listed on a spam blocking site, please forward the bounce notice in full to postmaster@pointbweb.com or login to pbwsupport.com and submit a ticket and paste the message contents.

Please DO NOT REQUEST DELISTING on any spam blocking lists. The possible reasons our server may be listed are numerous and we will need to track down the source of the problem and secure it before requesting delisting. Otherwise, many of the spam block lists don't give you another chance to delist for a period of time.

POTENTIAL REASONS PBWHOSTING.NET MAY BE BLACKLISTED:

  1. An email account on our server was hacked and is being abused. In this case, we will change the password immediately and notify the account owner. *PLEASE make your passwords secure (i.e. mixed case, numbers, symbols, etc)
  2. An exploitable mail form was used to send out spam - some web forms have vulnerabilities that allow hackers to use them to send email from our server. When this occurs, we will track down and isolate the problem and remove or repair the file at risk and notify the account admin.
  3. A hosting account password has been compromised and an unauthorized user is using the account (through any number of means) to send out spam. Again, this is something we would have to track down through investigation and analysis and when we find the potential problem, we will change the password on the host account and notify the account admin.
  4. Email client virus infections - if you are running Outlook, Outlook Express, or other email client and your computer becomes infected with certain kinds of viruses, they can use your outgoing email account to automatically send email to tens of thousands of addresses. Much of that email will be reported as spam and will indicate that it came from you through our mail server, causing us to be blacklisted. We expect all of our clients to act responsibly and prudently when it comes to email and virus protection. If you think you have been hit by a virus that has sent out emails using your account, please log a support ticket or send a note to postmaster@pointbweb.com.
    Note: If you receive a bunch of returned emails that indicated you had sent out spam unknowingly, this does not necessarily mean they actually came from your or even went through our server. Anyone can send email that appears to be from anyone else and the return path sends the bounced msgs back to the alleged sender. The actual mailserver these are sent from is indicated in the header of the messages and it is likely to be a third party mailserver with an exploited vulnerability.

Once we determine the cause(s) and take corrective action, we will go through the process of getting delisted off the listing services we are aware have us listed.

UPDATE (JAN 2013): Most of the spam-blocking sites now automatically delist as long as they do not receive any additional spam complaints or indications for a predetermined period. Most are around 24-48 hours. So as soon as we know the server is listed, we resolve the issue and then you just have to wait for the listing to clear from whichever service is listing it.

YOUR OPTIONS TO AVOID OR GET AROUND BEING AFFECTED

  1. Set your email client up to use your ISP email account. Every internet service provider provides at least one email account - you can setup Outlook (or other client) to use that as the Outgoing (SMTP) account. The incoming (POP3) can still be set to your domain on Point B Web Hosting and your reply address can still be your domain - it will be transparent to anyone except the servers themselves - the email will be sent out via your ISP mailserver where they have much more cost-effective means of dealing with spam and mass email issues.
  2. Use an alternate email account for outgoing email (SMTP) - same as abive but use your AOL, Yahoo, GMail or other account for outgoing. If none of these options is available, please log a support ticket and we will see what we can do as a temporary solution while we resolve the main issue. SEE THIS ARTICLE for instructions
  3. If you are sending out legitimate bulk email - only do so to addresses you have legitimately acquired and recipients who have "opted in" to receive email solicitations from you and include an opt-out link and remove them from your mailing list when requested. Sending out bulk email to addresses of people who did not agree to receive it constitutes spam and violates Point B Web's anti-spam policies and terms of use and your account will be subject to termination.

As frustrating as these things are when they occur, they are a sad fact of life. Keep in mind that most of Point B Web's clients are on a dedicated server (PBW Clients only) and the potential for issues is greatly reduced compared to that of standard shared hosting environments.

-Ken Priest
-Point B Web

Ken

I can receive email, but none of my outgoing mail is being sent (Comcast customers)

Comcast Customers: Comcast has been somewhat randomly blocking port 25 (the outgoing mail SMTP port) for many of its subscribers claiming anti-spam measures. Once they block port 25, your outgoing email will no longer be sent out - it will typically get stuck in your outbox and you may or may not see an error message when trying to send. Don't bother to request that Comcast unblock port 25 - they won't do it.

The work-around recommended by Comcast is to setup your email client to use an alternate port. Comcast provides port 587 as an alternate and Point B Web has also made port 587 available for outgoing mail. We also recommend that you use Comcast's SMTP services on port 587 for outgoing mail (instead of your own domain / our server). There is a KB article related to this here. The configuration instructions below also show the setup for using Comcast for outgoing mail.

Outlook 2003 Configuration for using port 587 for outgoing mail

These instructions are for Outlook 2003, but other versions of Outlook and Outlook Express are very similar. First, go to the Tools menu and select "E-mail Accounts"

Choose "View or change existing e-mail accounts" and click Next...

Select your Default account from the list and click Change...

Your Incoming (POP3) server information should be set to your domain hosted by Point B Web. The logon info on the screen above refers to your incoming (Point B Web hosted domain) mail server which is your email address and password.

*Note: You can also use it for outgoing, but as mentioned, we recommend using your Comcast account for outgoing.

Click the More Settings button...

Click the Outgoing Server tab and set it up as indicated above with your Comcast user login and password.

*Note: If you do use your own domain for outgoing mail, you can choose the option to use the same settings as incoming.

Now click the Advanced tab...

This is where you enter the alternate SMTP port as indicated above. Enter 587 and click OK...

Now you can click the Test Account Settings button to make sure everything is working. Then click Next and finish the setup. You are now good to go.

 

Ken

Cpanel

How do I set up an email box?

Setting up a email box is easy!

Just watch this tutorial:

http://pbwsupport.com/helpdesk/tutorials/cpanel/POP3_Email.html 

 

 

Theresa

How do I create an email forwarder?

Creating  an email forwarder is easy!

Watch this video tutorial:

http://pbwsupport.com/helpdesk/tutorials/cpanel/Email_Forwarder.html

Theresa

Email

Information about email accounts.

How do I configure Outlook to send and receive email from my domain using POP3?

Setting up Outlook (or Outlook Express or other email client) is easy.

Start Outlook or Outlook Express. Click Tools and choose "Email Accounts".

In the "Internet Accounts Windows" click Add and choose Mail (or Change to modify an existing mailbox)

Fill in all of the information as shown:



The Outgoing Mail (SMTP) should also be your domain name with the extension (mail.yourdomain.com) unless your ISP requires the use of their mail server to send mail (MSN, Earthlink/Mindspring, and AOL are several examples; there are others) OR if you are having problems with your emails getting bounced or rejected. SEE THIS ARTICLE for setting up outgoing mail using third party mail providers.

KEEPING YOUR SERVER DISK USAGE FROM MAXING OUT ON EMAILS:

Your Outlook client should be configured to remove the emails from the server. If you sometimes use webmail, then youmay want to leave the most recent one or two weeks worth of messages on the server. These settings are found in the Advanced tab:

 

**NOTE: If you are having problems sending email, you could try changing the outgoing server port to 587 in the settings above. Comcast, for example sometimes blocks port 25.

You may need to restart Outlook and then hit F5 or click the Send/Receive button.

Ken

Email can't be delivered to any mailboxes on your domain - things to check

One of the primary causes of email that is sent to you is that you have run out of disk space. When this happens, you can no longer receive email. You can login to your CPanel ( http://www.yourdomain.com/cpanel ) and in the left column, it shows your disk space used and available. You can click on the Disk Space Usage icon and from there, find out what folders & files are using the most space. To free up space, delete emails on the server via webmail (and purge trash folders) and use the File Manager in CPanel to delete unused files. You can also use an FTP application to manage/remove files.

If only one user can't send or recieve email the problem is most likey that their box exceeded it's limit. To change the limit go to Cpanel and manage mail >> manage email >> select the offending box >> and then increase the storage limit. This will allow them to get back into the mailbox and delete messages off the server. The admin then can come back and reset the limit either higher or the same. You can have no email storage size limits on all boxes but you risk having all boxes unable to send and receive if hosting quota is exceeded because of mass amounts of email being stored on the server. Employees should be trained to store email locally.

If you need more disk space, please contact sales@pointbweb.com and ask about upgrading your hosting package.

Ken

How do I set up an email box?

Setting up a email box is easy!

Just watch this tutorial:

http://pbwsupport.com/helpdesk/tutorials/cpanel/POP3_Email.html 

 

 

Theresa

How do I create an email forwarder?

Creating  an email forwarder is easy!

Watch this video tutorial:

http://pbwsupport.com/helpdesk/tutorials/cpanel/Email_Forwarder.html

Theresa

Your email is being returned or rejected because it is blacklisted

Point B Web does everything we can to prevent, detect and eliminate both incoming and outgoing spam, however the unfortunate fact is that we live in a world where some people spend their time trying to find ways to break in and abuse other people's systems to send out spam. There are many ways they can do this (some listed below) and 100% prevention is not possible from a practical perspective, but we take all preventative measures available. Detection and Correction are addressed when we find out a breach has occurred. When this happens, it can have a cascading effect if not corrected right away - causing all client accounts on the server to be blacklisted.

If your email is being bounced or rejected with a message to the effect that your server has been listed on a spam blocking site, please forward the bounce notice in full to postmaster@pointbweb.com or login to pbwsupport.com and submit a ticket and paste the message contents.

Please DO NOT REQUEST DELISTING on any spam blocking lists. The possible reasons our server may be listed are numerous and we will need to track down the source of the problem and secure it before requesting delisting. Otherwise, many of the spam block lists don't give you another chance to delist for a period of time.

POTENTIAL REASONS PBWHOSTING.NET MAY BE BLACKLISTED:

  1. An email account on our server was hacked and is being abused. In this case, we will change the password immediately and notify the account owner. *PLEASE make your passwords secure (i.e. mixed case, numbers, symbols, etc)
  2. An exploitable mail form was used to send out spam - some web forms have vulnerabilities that allow hackers to use them to send email from our server. When this occurs, we will track down and isolate the problem and remove or repair the file at risk and notify the account admin.
  3. A hosting account password has been compromised and an unauthorized user is using the account (through any number of means) to send out spam. Again, this is something we would have to track down through investigation and analysis and when we find the potential problem, we will change the password on the host account and notify the account admin.
  4. Email client virus infections - if you are running Outlook, Outlook Express, or other email client and your computer becomes infected with certain kinds of viruses, they can use your outgoing email account to automatically send email to tens of thousands of addresses. Much of that email will be reported as spam and will indicate that it came from you through our mail server, causing us to be blacklisted. We expect all of our clients to act responsibly and prudently when it comes to email and virus protection. If you think you have been hit by a virus that has sent out emails using your account, please log a support ticket or send a note to postmaster@pointbweb.com.
    Note: If you receive a bunch of returned emails that indicated you had sent out spam unknowingly, this does not necessarily mean they actually came from your or even went through our server. Anyone can send email that appears to be from anyone else and the return path sends the bounced msgs back to the alleged sender. The actual mailserver these are sent from is indicated in the header of the messages and it is likely to be a third party mailserver with an exploited vulnerability.

Once we determine the cause(s) and take corrective action, we will go through the process of getting delisted off the listing services we are aware have us listed.

UPDATE (JAN 2013): Most of the spam-blocking sites now automatically delist as long as they do not receive any additional spam complaints or indications for a predetermined period. Most are around 24-48 hours. So as soon as we know the server is listed, we resolve the issue and then you just have to wait for the listing to clear from whichever service is listing it.

YOUR OPTIONS TO AVOID OR GET AROUND BEING AFFECTED

  1. Set your email client up to use your ISP email account. Every internet service provider provides at least one email account - you can setup Outlook (or other client) to use that as the Outgoing (SMTP) account. The incoming (POP3) can still be set to your domain on Point B Web Hosting and your reply address can still be your domain - it will be transparent to anyone except the servers themselves - the email will be sent out via your ISP mailserver where they have much more cost-effective means of dealing with spam and mass email issues.
  2. Use an alternate email account for outgoing email (SMTP) - same as abive but use your AOL, Yahoo, GMail or other account for outgoing. If none of these options is available, please log a support ticket and we will see what we can do as a temporary solution while we resolve the main issue. SEE THIS ARTICLE for instructions
  3. If you are sending out legitimate bulk email - only do so to addresses you have legitimately acquired and recipients who have "opted in" to receive email solicitations from you and include an opt-out link and remove them from your mailing list when requested. Sending out bulk email to addresses of people who did not agree to receive it constitutes spam and violates Point B Web's anti-spam policies and terms of use and your account will be subject to termination.

As frustrating as these things are when they occur, they are a sad fact of life. Keep in mind that most of Point B Web's clients are on a dedicated server (PBW Clients only) and the potential for issues is greatly reduced compared to that of standard shared hosting environments.

-Ken Priest
-Point B Web

Ken

Setting up Outlook Email Client using third party email for outgoing mail

If you are having issues with outgoing mail (bounced, rejected, etc.) and you have another email account with a major email provider, you can use that account to send your outgoing email. Your messages will still look the same and carry the same From and Reply To address - they will simply be routed through your other email provider's SMTP server.

This article uses Outlook 2003 for the screenshots. If your version is different, you should be able to use this information to figure out what your specific settings should be.

In Outlook, go to Tools | Email Accounts. Select "View or change existing e-mail accounts" then click Next. Select the email account you want to modify (usually there is only one) and click the Change button. You should see something like the dialog box below.

Now click the More Settings button. You will see the following (or similar):

This information is for display or informational purposes and the default reply to email address. Fill this in and click the Outgoing Server tab. You should see this:

ALL of the third party mail servers will require authentication, so check that box and fill in your MSN, Yahoo, GMail, etc. username and password.

SOME mail servers will use Secure Password Authentication. Try it without it and if it does not work, go back in and check the box and try again - but FIRST make sure your username and password are correct.

Click OK to get back to the main email settings screen and you should be able to use the Test Account Settings button. Click Next or Finish or OK - whatever the case may be.

Close Outlook and restart it. Try sending and receiving email.

 Related Article: Your email is being returned or rejected because it is blacklisted 

ATTENTION COMCAST CUSTOMERS: See this related article

Point B Web Support

I can receive email, but none of my outgoing mail is being sent (Comcast customers)

Comcast Customers: Comcast has been somewhat randomly blocking port 25 (the outgoing mail SMTP port) for many of its subscribers claiming anti-spam measures. Once they block port 25, your outgoing email will no longer be sent out - it will typically get stuck in your outbox and you may or may not see an error message when trying to send. Don't bother to request that Comcast unblock port 25 - they won't do it.

The work-around recommended by Comcast is to setup your email client to use an alternate port. Comcast provides port 587 as an alternate and Point B Web has also made port 587 available for outgoing mail. We also recommend that you use Comcast's SMTP services on port 587 for outgoing mail (instead of your own domain / our server). There is a KB article related to this here. The configuration instructions below also show the setup for using Comcast for outgoing mail.

Outlook 2003 Configuration for using port 587 for outgoing mail

These instructions are for Outlook 2003, but other versions of Outlook and Outlook Express are very similar. First, go to the Tools menu and select "E-mail Accounts"

Choose "View or change existing e-mail accounts" and click Next...

Select your Default account from the list and click Change...

Your Incoming (POP3) server information should be set to your domain hosted by Point B Web. The logon info on the screen above refers to your incoming (Point B Web hosted domain) mail server which is your email address and password.

*Note: You can also use it for outgoing, but as mentioned, we recommend using your Comcast account for outgoing.

Click the More Settings button...

Click the Outgoing Server tab and set it up as indicated above with your Comcast user login and password.

*Note: If you do use your own domain for outgoing mail, you can choose the option to use the same settings as incoming.

Now click the Advanced tab...

This is where you enter the alternate SMTP port as indicated above. Enter 587 and click OK...

Now you can click the Test Account Settings button to make sure everything is working. Then click Next and finish the setup. You are now good to go.

 

Ken

Configuring your domain's email using IMAP

To setup your email client to use IMAP:

Go into your Email Accounts settings on your email client (e.g. in Outlook, it is usually under the Tools menu).

  1. Select ADD Account
  2. Choose IMAP as the type of account
  3. In the settings for the account, your incoming mailserver (IMAP) is mail.yourdomain.ext
  4. Outgoing server (SMTP) is also mail.yourdomain.ext
  5. Login username is your email address and password is your email password
  6. DO NOT check the Secure Password Authentication (SPA) checkbox
  7. Outgoing login credentials are same is incoming

That should do it. You should be able to connect and see your basic email folders for the email account.

Ken

Choosing POP3 or IMAP for email access

You have two options for setting up your email client to access your email account hosted by Point B Web: POP3 or IMAP. The differences are explained below.

POP3: This method has the email client (Outlook, Outlook Express, etc.) connect to the server and automatically download copies of your emails into your local inbox on your computer. You can configure it to also remove the original messages from the server once they are downloaded. Usually there is a setting for having them removed X days after being downloaded. You can set this to any number of days. This is a good option if you want to keep the last 30 days or so of your emails on the server as a backup. Obviously when using POP3, the messages that are downloaded and subsequently removed from the server will not be accessible via webmail because the webmail client accesses the mail directly on the server. Sent messages are stored in a local "Sent Items" folder and any other user created folders are also stored locally. POP3 is a good option if you only access email from the same computer most or all of the time. It also controls your disk space usage because everything is (eventually) transferred to your local computer, where you can use your own local backup utilities to archive and backup your email files. POP3 also allows you to access your messages (already downloaded) offline because they are stored locally.

IMAP: This provides access to email messages directly on the server.Because of this, IMAP requires an internet connection to access your messages. Your server will show several basic folders: Inbox, Drafts, Sent and Trash. You can also create other folders on the server to organize your messages. Messages deleted from your inbox are sent to the trash folder and you need to empty that trash folder manually or configure your email client to empty it at certain intervals (if your email client provides that option). IMAP is best suited when you need to keep your messages on the server and available for access from multiple computers. The downside of keeping your emails stored on the server is that it will use the disk space quota on your hosting account. If you exceed the quota, you will no longer be able to send or receive email until space is cleared or your quota is increased. You will receive a warning message when you near your disk quota.

It is highly recommended that you do archive your older messages periodically to your local computer or network storage device. While we do have automated backups on our servers, sometimes things can go wrong and it is safer if you maintain your own backups as well for your own protection. This can be done be creating a local file (in Outlook usually a "Personal Folders .PST or .OST file). Create folders within that file to organize messages and then drag messages from your server-based folders to your local personal folders. This will create copies of those messages. You can then optionally delete the originals on the server to free up space on the server (don't forget to empty the trash). Having the messages (or copies of them) locally also allows you to access them offline.


See also:
How do I configure Outlook to send and receive email from my domain using POP3?
Configuring your domain's email using IMAP

Ken

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