- An email account on our server was hacked and is being abused. In this case, we will change the password immediately and notify the account owner. *PLEASE make your passwords secure (i.e. mixed case, numbers, symbols, etc)
- An exploitable mail form was used to send out spam - some web forms have vulnerabilities that allow hackers to use them to send email from our server. When this occurs, we will track down and isolate the problem and remove or repair the file at risk and notify the account admin.
- A hosting account password has been compromised and an unauthorized user is using the account (through any number of means) to send out spam. Again, this is something we would have to track down through investigation and analysis and when we find the potential problem, we will change the password on the host account and notify the account admin.
- Email client virus infections - if you are running Outlook, Outlook Express, or other email client and your computer becomes infected with certain kinds of viruses, they can use your outgoing email account to automatically send email to tens of thousands of addresses. Much of that email will be reported as spam and will indicate that it came from you through our mail server, causing us to be blacklisted. We expect all of our clients to act responsibly and prudently when it comes to email and virus protection. If you think you have been hit by a virus that has sent out emails using your account, please log a support ticket or send a note to firstname.lastname@example.org.
Note: If you receive a bunch of returned emails that indicated you had sent out spam unknowingly, this does not necessarily mean they actually came from your or even went through our server. Anyone can send email that appears to be from anyone else and the return path sends the bounced msgs back to the alleged sender. The actual mailserver these are sent from is indicated in the header of the messages and it is likely to be a third party mailserver with an exploited vulnerability.
- Set your email client up to use your ISP email account. Every internet service provider provides at least one email account - you can setup Outlook (or other client) to use that as the Outgoing (SMTP) account. The incoming (POP3) can still be set to your domain on Point B Web Hosting and your reply address can still be your domain - it will be transparent to anyone except the servers themselves - the email will be sent out via your ISP mailserver where they have much more cost-effective means of dealing with spam and mass email issues.
- Use an alternate email account for outgoing email (SMTP) - same as abive but use your AOL, Yahoo, GMail or other account for outgoing. If none of these options is available, please log a support ticket and we will see what we can do as a temporary solution while we resolve the main issue. SEE THIS ARTICLE for instructions
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