Login / Register



    Forget pass?

    Search KnowledgeBase



    Minimize Text   Default    Enlarge Text

    Email can't be delivered to any mailboxes on your domain - things to check

    Save to list
    Comment (0)
    Created 2006-11-06
    Modified 2007-02-02
    Views 6295
    Author Ken

    One of the primary causes of email that is sent to you is that you have run out of disk space. When this happens, you can no longer receive email. You can login to your CPanel ( http://www.yourdomain.com/cpanel ) and in the left column, it shows your disk space used and available. You can click on the Disk Space Usage icon and from there, find out what folders & files are using the most space. To free up space, delete emails on the server via webmail (and purge trash folders) and use the File Manager in CPanel to delete unused files. You can also use an FTP application to manage/remove files.

    If only one user can't send or recieve email the problem is most likey that their box exceeded it's limit. To change the limit go to Cpanel and manage mail >> manage email >> select the offending box >> and then increase the storage limit. This will allow them to get back into the mailbox and delete messages off the server. The admin then can come back and reset the limit either higher or the same. You can have no email storage size limits on all boxes but you risk having all boxes unable to send and receive if hosting quota is exceeded because of mass amounts of email being stored on the server. Employees should be trained to store email locally.

    If you need more disk space, please contact sales@pointbweb.com and ask about upgrading your hosting package.

    Comments (View All Comments / Add Comment)

    Related Articles
    Choosing POP3 or IMAP for email access
    You have two options for setting up your email client to access your email account hosted by Point B Web: POP3 or IMAP. The differences are explained below. POP3 :...
    Your email is being returned or rejected because it is blacklisted
    Point B Web does everything we can to prevent, detect and eliminate both incoming and outgoing spam, however the unfortunate fact is that we live in a world where some...
    How do I configure Outlook to send and receive email from my domain using POP3?
    Setting up Outlook (or Outlook Express or other email client) is easy. Start Outlook or Outlook Express. Click Tools and choose "Email Accounts". In...